FAQ WAR138 – Frequently Asked Questions
& Complete Guide

No. WAR138 policy only allows one account per individual. Owning multiple accounts is a violation of our Terms and Conditions and may result in all related accounts being frozen. If you have an issue with an existing account, please contact CS — do not create a new account.

The minimum age is 18 years. WAR138 enforces a zero-tolerance policy against underage use of the platform. Age verification is carried out during the KYC process before your first withdrawal. Accounts found to be owned by users under 18 will be closed immediately.

Log in to your account, open the Settings → Account Information. You can update your email, phone number, and other details from there. For changes to sensitive data, the system may require additional identity verification to ensure your account's security. Changes are usually processed instantly.

KYC (Know Your Customer) is an identity verification process required before making your first withdrawal. You will need to upload a photo of your national ID or other official identity document. The process is typically completed within 1–2 business days and only needs to be done once — after that, withdrawals can be made at any time without re-verification.

WAR138 supports a wide range of local Indonesian payment methods: bank transfers (BCA, Mandiri, BNI, BRI), digital wallets (DANA, OVO, GoPay), and QRIS. All methods are directly integrated and process deposits in real time. Choose your preferred method on the Deposit.

For digital wallets (DANA, OVO, GoPay) and QRIS, deposits are processed in real time — your balance is credited within seconds after payment is confirmed. For bank transfers, processing takes 1–5 minutes depending on network conditions. If your balance hasn't appeared after 15 minutes, contact CS with your transfer receipt.

The minimum deposit at war138 is Rp 25,000 — one of the lowest in the industry. For the maximum, limits vary depending on the payment method selected. Full limit details are available on the Deposit when you select your payment method.

WAR138 does not charge any additional fees on deposit transactions. The amount you transfer is the amount credited to your balance — no deductions from the platform whatsoever. Any transfer fees that may appear are charged by your own bank or digital wallet, not by WAR138.

Withdrawals at WAR138 are processed within 30 minutes to 3 business hours. VIP members enjoy a priority lane with faster processing times. Make sure the bank account or digital wallet you're withdrawing to is registered under the same name as your WAR138 account to avoid verification delays.

Some common reasons for delayed or rejected withdrawals: (1) KYC is incomplete or documents are invalid, (2) the destination account name does not match the name on your war138 account, (3) bonus rollover requirements have not been met, (4) there is transaction activity that requires additional security verification. Contact CS with your transaction ID for further assistance.

The minimum withdrawal at WAR138 is Rp 50,000. There is no limit on how many withdrawals you can make per day, as long as your balance is sufficient and all requirements are met. VIP members enjoy lower minimum withdrawal amounts according to their membership level.

The 100% welcome bonus is credited automatically after your first deposit — no code or extra steps needed. The bonus amount matches your first deposit, up to the applicable maximum limit. Full rollover terms and conditions are available on the Promotions.

Rollover is the total wagering amount you must complete before a bonus balance can be withdrawn. For example, if you receive a Rp 100,000 bonus with a 5x rollover, you need to place a total of Rp 500,000 in bets (on any game) before the bonus can be cashed out. You can track your rollover progress in real time from your account dashboard.

Yes, the weekly cashback program applies to all active WAR138 members without exception. Cashback is calculated automatically every Sunday night based on the week's gameplay activity and is credited directly to your balance — no manual claim needed, no minimum required. VIP members receive a higher cashback percentage according to their level.

Yes, you can choose not to activate certain bonuses. If a bonus has already been credited, there is an option to cancel it (with the consequence of forfeiting the bonus balance), allowing you to make a withdrawal without any rollover requirements. This option is available in the Bonus menu on your account dashboard.

WAR138 offers a wide variety of game categories: slots from leading international providers, Live Casino with real dealers available 24/7, card games (baccarat, blackjack, poker), dice (sic bo), roulette, fish shooting games, and Sports Betting. All games are accessible from a single account with no need to transfer balance between wallets.

Yes. All slot and casino games at WAR138 use a Random Number Generator (RNG) system that has been independently audited by a certified body. This ensures every spin or card hand is truly random and cannot be manipulated — by the platform or the player. Game outcomes are completely transparent and fair.

Most slot games at WAR138 are available in demo mode, playable for free with no deposit required. Demo mode uses virtual credits so you can explore the mechanics and features before playing with real money. Simply open your desired game from the Game Lobby and select the "Try for Free" option.

Log in to your account → open Settings → Security → Two-Factor Authentication. Choose your preferred 2FA method (SMS, email, or authenticator app), follow the activation instructions, and you're done. Once enabled, every login from a new device will require an OTP code confirmation. We strongly recommend all members activate this feature.

Contact WAR138 CS immediately via 24-hour live chat. Describe the situation and request a temporary account freeze to prevent further unauthorized access. Our security team will assist with the investigation and account recovery. Remember to also change your password on any other platforms where you use the same password.

Never. WAR138 has never and will never ask for your password, PIN, or any other sensitive information via live chat, email, or social media. If anyone claiming to be from WAR138 asks for such information, it is a scam. Report it to our official CS immediately.

The official war138 app is available for Android and iOS. You can download it directly from the Download on this website. Avoid downloading from unofficial sources to keep your device safe. The app is free, lightweight, and includes all features available on the web version.

For Android, a minimum of Android 6.0 (Marshmallow) with 2GB RAM is required. For iOS, a minimum of iOS 12 on an iPhone 6s or later is needed. The app size is around 45MB — lightweight and storage-friendly. A minimum 4G or Wi-Fi connection is recommended for the best gaming experience.

Yes. After your first login on the app, you can enable biometric login (fingerprint or Face ID) from the Settings menu. This lets you access your account with a single touch — faster and just as secure, since your biometrics are stored only on your device, not on our servers.

The WAR138 VIP Program runs automatically based on your accumulated gameplay activity points. No separate registration needed — the more you play, the faster your VIP level rises. Each VIP level unlocks exclusive perks such as higher bonuses, bigger cashback, and priority service. Full details on the VIP.

war138 VIP members enjoy: weekly cashback up to 2x higher than regular members, exclusive reload bonuses, higher withdrawal limits per transaction, a dedicated personal account manager, access to high-prize VIP tournaments, birthday rewards, and priority processing across all transactions. The higher your level, the more exclusive the benefits.